I like to believe that the majority of owners and managers have a good grasp on the importance of providing go...Published Articles
By harnessing the power of email technology and social media, our services will help you to keep your members engaged, improve awareness and utilization of your revenue producing services and increase your net member growth.
We work each month and we notice those contacted will log a visit 40% of the time within a week of the call.
In years past, we would spend tens of thousands of dollars sending post cards and letters to our current and past member base to advertise special offers. With Retention Management, we now send several promotional email blasts to our members throughout the month with a better response rate and significantly reduced expenses. The response that we see with increased sales from ONE email blast, pays for the monthly rate of the service, and then some. Your question should not be, “Can our business afford to use Retention Management?”; it should be “How can we afford not to?”. Retention Management has become a staple in our monthly marketing campaigns and will continue to serve as a valuable asset to the growth of our business.
Email campaigns through Retention Management have a direct impact on our revenue by allowing us to consistently communicate with former members and prospects regarding new programs and membership offers. All members – new, existing, those who have gone missing – receive the right emails at the right time. Integration with Facebook and other social media has kept the Retention Management service fresh and up-to-date, and the customer service we receive is outstanding.
Just a note of thanks for delivering outstanding customer service to our two clubs during the week of Hurricane Sandy. Along with Facebook and our website your company played an important part in keeping our members informed in real time. Our clubs were closed for 3 days and each day your service provided our members with Hurricane Sandy updates via email blasts with less than 24 hour notice. Your company and support staff were truly a blessing to me and our members during a very challenging time.
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Our automated services keep members informed, motivated and involved, leaving owners free to focus on running and growing their business.
See for yourself how improving your retention rate can increase your revenue.