We strive to create a positive impact on our clients’ member experience by helping them build long-term relationships with their members that extend beyond the physical walls of their business.
Retention Management was founded in 2001 with the aim of helping health club owners increase profitability through improved member retention. Today we are one of the leading providers of automated e-communication services, serving over 2.5 million members in eight countries across the globe.
Our automated services keep members informed, motivated and involved, leaving owners free to focus on running and growing their business.
We are proud to have been providing our clients with comprehensive member communication and retention services since 2003. Today we operate in 10 countries on 4 continents.
By sending 10’s of millions email communications and Facebook posts annually on behalf of our ever-growing customer base, our service assists millions of members worldwide to increase their exercise adherence and to lead a healthier life.
Our clients represent a broad spectrum of the industry, including:
A member had asked to see me about something important. I found an elderly man in his 70’s waiting and asked if he could talk in private. He introduced himself and asked me if I was the one who sent out the member e-mails, with a bit of hesitation I said “yes”. He told me he just received the Happy Birthday e-mail and wanted to personally thank me for the note, he said it made his day because no one was left to acknowledge his birthday. Retention Management offers a great retention (and sales) tool that has continuous positive results!
I have worked with Jon in bringing Retention Management into Hand Picked Hotels health clubs. The feedback I have received from both our members and my teams in the clubs is very positive and has helped the clubs improve their retention. The US team that we deal with are very professional and turn request around quickly and without issue.
Thank you to everyone at Retention Management for helping us to make this significant improvement. The timing could not have been better for us to go with RM. You have a great program and you all strive hard to achieve “customer delight”. We are thankful to be a part of the RM network. I feel for those gyms that were not far sighted enough to have associated with you before the big downturn.
Excellent product. Very Happy
Retention Management have become a central foundation of our business and their Listen360 is a fantastic tool to help us manage our business. I can't recommend the Retention Management team highly enough.