About Us


Our Mission

We strive to create a positive impact on our clients’ member experience by helping them build long-term relationships with their members that extend beyond the physical walls of their business.

Our Story

Retention Management was founded in 2001 with the aim of helping health club owners increase profitability through improved member retention. Today we are one of the leading providers of automated e-communication services, serving over 2.5 million members in eight countries across the globe.

Our Approach

Our automated services keep members informed, motivated and involved, leaving owners free to focus on running and growing their business.

Video Testimonials

Our Clients

We are proud to have been providing our clients with comprehensive member communication and retention services since 2003. Today we operate in 10 countries on 4 continents.
By sending 10’s of millions email communications and Facebook posts annually on behalf of our ever-growing customer base, our service assists millions of members worldwide to increase their exercise adherence and to lead a healthier life.

Our clients represent a broad spectrum of the industry, including:

  • Commercial fitness centers
  • Medical based wellness centers
  • Non-profits: including Jewish Community Centers and YMCAs
  • City and University based community recreational centers

Retention Management is proud to work with the following organizations: