We strive to create a positive impact on our clients’ member experience by helping them build long-term relationships with their members that extend beyond the physical walls of their business.
Retention Management was founded in 2001 with the aim of helping health club owners increase profitability through improved member retention. Today we are one of the leading providers of automated e-communication services, serving over 2.5 million members in eight countries across the globe.
Our automated services keep members informed, motivated and involved, leaving owners free to focus on running and growing their business.
We are proud to have been providing our clients with comprehensive member communication and retention services since 2003. Today we operate in 10 countries on 4 continents.
By sending 10’s of millions email communications and Facebook posts annually on behalf of our ever-growing customer base, our service assists millions of members worldwide to increase their exercise adherence and to lead a healthier life.
Our clients represent a broad spectrum of the industry, including:
Some members who receive the emails have stopped me both in the building as well as in the neighborhood to express their gratitude. In fact, in anticipation of receiving their next email a few of our regulars have even asked that I ‘leak the message’ before the email actually hits!
A member had asked to see me about something important. I found an elderly man in his 70’s waiting and asked if he could talk in private. He introduced himself and asked me if I was the one who sent out the member e-mails, with a bit of hesitation I said “yes”. He told me he just received the Happy Birthday e-mail and wanted to personally thank me for the note, he said it made his day because no one was left to acknowledge his birthday. Retention Management offers a great retention (and sales) tool that has continuous positive results!
Even though we had been sending our own e-mails to members, the response to the RM e-mails was immediate. Members began replying and telling me personally in the Club that they liked the last e-mail we sent them. We have more recently hired RM to look after our Facebook page and have seen a drastic increase in activity. I would highly recommend RM’s services.
We use regular emails, birthday wishes and first 12 week plan. All very good and informative and very easy for a club to use. We also use it for emailing our database which is quick and effective.
Just a note of thanks for delivering outstanding customer service to our two clubs during the week of Hurricane Sandy. Along with Facebook and our website your company played an important part in keeping our members informed in real time. Our clubs were closed for 3 days and each day your service provided our members with Hurricane Sandy updates via email blasts with less than 24 hour notice. Your company and support staff were truly a blessing to me and our members during a very challenging time.