Creating a successful member communication program requires several important components:  personalization, content, and consistency.  Retention Management’s motivational email program was designed to integrate all three - automatically sending every member targeted usage-based emails that are not only informative but demonstrate that your facility truly cares about helping them to succeed.  

Our motivational emails include three sections:

  • Words of encouragement based on each member’s individual attendance pattern at your club
  • The latest health and wellness information designed to assist each member in leading a healthier life
  • Customized add-on message section designed to promote your club’s programs and revenue producing services

All emails are branded specifically for your club, including your logo and contact information.  And, when a client replies to an email, the message goes straight back to you.  All emails are sent from our secure servers although Retention Management is invisible to the member.

“All our other managers always rave at how your service is out of this world and I see why! We really appreciate you guys!”

Rebecca Khammar, General Manager Spectrum Athletic Clubs - Rolling Hills