Today, Graeme Hinde, Founder of Lfx and On The Go Nutrition and Member of the Board of Directors at the Fitness Industry Association, tweeted this great statement about Jon Nasta, our UK Managing Director. He tweeted - “Chatted to @jonnasta yesterday and found it refreshing to hear someone who gets (and delivers) customer communication and retention [...]
Health Club Management Reports Livingwell Health Clubs (UK) Achieves Improved Retention by 6% in First Year Using Retention Management
The latest issue of Health Club Management Magazine does a series of profiles on facilities that are using new technology that helps operations improve customer retention. One of the profiles covers the success that Livingwell Health Club, Leicester had piloting the usage of Retention Management for the franchise. Using a method devised by Dr Paul [...]
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Iveagh Fitness (Ireland) Recommends Retention Management; Adds Social Media Service
A great way to end the week – a recommendation from one of our clients in Ireland that puts a smile on your face. Thank you Daniel. “When I first spoke to Jon about what Retention Management could do for us, I didn’t need to think twice – I signed up for his e-mail service immediately. [...]
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It’s About Creating a Community
It is good to be reminded every once in a while of the basic principals of retention. In the April issue CBI Magazine, they have a great, short interview with Michael McDonald, provincial director of fitness services and member experience for World Helth Clubs / International Fitness Holdings, Inc. Mr McDonald reminds us that the majority of [...]
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New study finds most of world interconnected through email, social media
Always good to get a fresh reminder on email and social media usage by people around the world. In a new study reported yesterday on MSNBC, of all the people connected on-line, 85% communicate through email and 62% use social media. Highest email users? – Hungary (94%). Lowest? Saudi Arabia (46%). Highest social media users? [...]
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Cardio Express Recommends Retention Management
We received this just before IHRSA 2012 and wanted to share it with you all. Thank you Kiara, we appreciate the kind words. “Constant communication with members is a key factor in building and maintaining a healthy client base and a growing dues line. Two years ago, while seeking ways to provide more structure and continuity [...]
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- Social Media Corner – Should you be a DIY with your SM? May 17, 2012
- The Value of Add-Ons for Your Emails May 17, 2012
- 21 Tips on How to Enhance a Marketing Broadcast Email. May 8, 2012
- Retention Management Attending SIBEC UK 2- 3 May April 30, 2012
- On the Road in the US April 30, 2012
- 21 Tips on How to Enhance a Marketing Broadcast Email. May 8, 2012
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